FREQUENTLY ASKED QUESTIONS

FAQ

In these FAQs you will find some answers to general questions about the game. If you have more questions, write to us at [email protected] and we will answer as soon as possible

What is an Escape Room?

It is a a fun and exciting activity. You will have to achieve some objectives and escape from the playing area by using your wits, teamwork, observation and deduction skills in a limited amount of time.

How long is the activity?

The activity lasts 75 minutes + some extra time for briefing. Punctuality is requested, as we need some time to prepare the activity for the next participating team.

What happens if we’re late?

If you are less than 15 minutes late, the game is done all the same, no problem. If you arrive later than that, the game cannot be started, and unfortunately, in this case, the rate cannot be refunded.

Is it possible that you will not let us play?

That depends on the state of the team. If Lockdown Escape Room staff think that you are drunk or high on drugs you will not be allowed to enter the escape rooms, losing the reservation. If the room is destroyed or if your behaviour is inadequate the game may also be interrupted.

If the person who made the reservation can’t come, can the rest of the team play?

Of course. Lockdown Escape Room is a team game, so the rest of the participants can come at the specified time and even invite someone as substitute.

What happens if a player wants to leave the game?

Depending on the situation: if this person wants to quit the game, he or she should leave the room so that the rest can keep on playing; if the person abandoning the room is incapacitated he or she should be accompanied by another team member who can take care of him or her, while the rest can keep on playing. In case of an accident or serious problems, Lockdown Escape Room staff controlling the game may decide to stop it completely.

If there is just the two of us, can we play?

Why not? In the Cold War and Orphanage games, you will be together at all times. In the Zombies Game you will start separately, so you will be alone. We recommend a minimum of 4 people to play Zombies although many couples accept the challenge.

Can we participate if our group is over 6 persons?

Sure! Cold War allows up to 7 players, ask our staff. The Orphanage is limited to 4. Otherwise you can split into two teams and play two games simultaneously (almost) or the same game one after another.

Can minors participate?

This is a game designed for adults of any age, however, minors between 8 and 17 years can participate if accompanied by an adult who is part of the team. 

How much is it?

Prices start at €14 per person and depends on the number of players. More info at https://www.escapebenidorm.com/en/book-escape-room-benidorm/ All prices are with VAT included.

Where can I park?

There is free parking on our street from October to June.
There is meetered parking from July to September (2h = € 1).
If you are looking for airport parking check out ParkHero

RESERVATIONS, PAYMENT AND CHANGES

How do I make a reservation?

1. In the “Reserve” section or in the page of each game, the calendar will show you the available days in green. If you hover the mouse over your preferred date you will see the times available for the room on this day.

2. Once you have decided, click on the date and select your time.

3. Fill in the questions.

4. Select whether you want to pay by Paypal or by Credit/Debit Card.

5. And now click on “Reserve now”.

Payment Methods

Lockdown Escape Room accepts payment by credit card or debit card (Visa, Visa Electon…) or by PayPal. We use secure systems to protect the security of payment by credit card or debit card payment. The confidential payment details are transmitted directly and encrypted (SSL) to the financial institution. When making payment through secure payment gateway, the system automatically verifies that the credit card is activated for Secure Electronic Commerce. Then connect with the issuing bank thereof, which shall authorize the operation.All the payments are done through a secure virtual POS. Your card details are not collected and they travel always encrypted.In the event that theP OS report the denial of the card, we will automatically cancel the order.Lockdown sends a confirmation email to the user with the reservation data. This mail is sent to the email address provided by the user during the registration process. If this message is not received, the user should contact Lockdown sending an email to [email protected] confirmation email acts like a voucher. Lockdown staff can ask for the printed voucher before playing the game. This voucher does not contain any named references, so anyone in the group can bring it and enter in the game.

Can I pay cash?

Yes, when it comes to a Last Minute situation (2 hours or less to the game) and you are encountering problems with the online booking system give us a call +34 965 899 656 . 
If you pre-paid a deposit online, you may pay the rest cash at our location. 

I need the invoice; how can I get it?

If you need the invoice, you have to contact us through the email address [email protected] indicating your booking number, day and hour, together with the necessary data for the invoice (name, company ID or VAT number, complete address , etc.). We will send a PDF you by email.

How much time do I have to cancel a reservation?

1. Three days before (before the date and time of the game): we will refund you. 

2. Two days before (before the date and time of the game): Unfortunately, we can’t refund you. But we do give you the opportunity to choose another date and time, if you inform us by e-mail [email protected] 

3. Same day (24h): unfortunately, if you cancel on the same day we can’t refund you or offer you another session.

** If due to reasons not pertaining to Lockdown (lack of electricity, server failures, etc.) the services cannot be offered, Lockdown will contact the people involved and we will look for alternatives to change reservations, cancel them or refund you.

How do I cancel a reservation?

Contact us by email [email protected] and state the date and time of your reservation, together with your name and ID reservation code. You can also do it by calling +34 965 899 656 .  (from 16.00 to 22.00)

We can’t make a reservation online, why?

Machines sometimes fail too… The possible online failures are usually due to the server, wait a few minutes and try again. You can also check if your computer is working properly and if you are using the right browser and if it is updated to the latest version. It may also happen that Lockdown has interrupted online access, at any time and without prior notice, when this is necessary for technical, safety, control or maintenance reasons. In any case contact us and we will make the reservation for you for the date and time you want.

Can we participate if our group is over 6 persons?

Sure! Cold War allows up to 7 players, ask our staff. The Orphanage is limited to 4. Otherwise you can split into two teams and play two games simultaneously (almost) or the same game one after another.

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